Collapsible Dog Bowl

We are committed to getting your product to your doorstep quickly and safely, no matter where you are.

Shipping Costs & Coverage:
Enjoy free international shipping on all orders over $40 USD to over 50 countries worldwide. For orders under $40 USD, a flat $5.99 shipping fee will apply. Rest assured, all duties and taxes are included in your purchase, so there will be no surprise fees upon delivery.

Order Processing:
Every Kapaww Box order is processed swiftly. We aim to process all orders within 1 business day (Monday to Friday, excluding weekends and public holidays) after you receive your order confirmation email.

Shipping Destinations:

We ship to the following countries, grouped by region:

North America

Canada, Mexico, United States

Europe

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia

Bahrain, Israel, Japan, Jordan, Kuwait, Malaysia, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Thailand, Turkey, United Arab Emirates, Vietnam

Oceania

Australia, New Zealand

South America

Brazil, Chile, Colombia, Peru

We do not currently ship to the following countries: North Korea, Syria, Iran, Cuba, Sudan, and Crimea region.

Estimated Delivery Times (After Dispatch):
Once your Kapaww Box has shipped, here are the typical delivery timeframes:

• United States & Canada: 7–10 business days
• Europe: 5–8 business days
• Asia-Pacific: 2–5 business days
• Australia & New Zealand: 4–7 business days
• Middle East: 5–9 business days
• Please note: These are estimated times. Actual delivery may vary due to factors like customs processing and local postal services.

Order Tracking:
A shipping confirmation email with a tracking number will be sent to you as soon as your order leaves our facility. Or you can track your package on our Track My Order page.

Need Assistance?
If you have any questions about your order or shipping, please don't hesitate to contact us at support@kapaww.com. We're always here to help!

At Kapaww, your pup's happiness and your satisfaction are our top priorities! We pour love and care into every Kapaww Box, ensuring it arrives ready for a tail-wagging good time.

No Returns Policy:
Due to the perishable nature of some items and for hygiene reasons, we generally do not accept returns of Kapaww Boxes or individual items once an order has been shipped. All sales are considered final.

Refunds/Resolutions for Damaged or Defective Items:
While we meticulously pack each Kapaww Box with double protection (bubble wrap inside an outer shipping box), we understand that accidents can happen during transit.

• Significant Box Damage: If your Kapaww Box arrives severely damaged (minor scuffs or small dents, typical of shipping, are not included), or if a specific item inside is damaged, defective, or has an issue, we are here to help!
• Resolution Process: In such cases, we will work with you to find the best solution. Depending on the extent of the damage or issue, this may involve either resending the affected item(s), sending a full replacement Kapaww Box, or providing a partial refund proportionate to the damage.

To be eligible for a resolution in such cases:

1. Contact Us Immediately: Please reach out to our customer service team at support@kapaww.com within 48 hours of receiving your order.
2. Provide Photo Evidence: Include clear photos of the damaged box (if applicable) and/or the specific damaged/problematic item(s). This helps us understand the issue and improve our processes.
3. Order Details: Please provide your order number.

Upon reviewing your claim and photo evidence, we will promptly assess the situation and work with you to ensure a satisfactory outcome.

Other Concerns:
If you have any other concerns about your order that aren't covered by this policy, please don't hesitate to contact us. We're always here to listen and find a solution that keeps your pup happy!